Privacy Policy

Thirteen Farmers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, https://thirteenfarmers.com.

By using our website or purchasing our products, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Full name
• Delivery address
• Billing address, where applicable
• Phone number
• Email address
• Account information
• Order and purchase details
• Payment-related information necessary to process your order
• Communications, inquiries, or feedback you send to us

We may also collect certain technical information automatically when you use our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and manage purchases
• Contact you regarding your orders
• Provide customer support
• Process payments through authorized payment providers
• Improve our products, services, and website
• Maintain website security
• Prevent fraud or unauthorized activities
• Send service-related communications
• Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through authorized third-party payment service providers.

Thirteen Farmers does not intend to store sensitive payment information such as complete card numbers or payment credentials on its own systems unless specifically required and lawfully permitted.

Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Delivery and logistics providers
• Payment processing providers
• Website hosting and technology providers
• Customer support or service providers
• Other service providers necessary to fulfill your order

We do not sell your personal information as a business practice.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect our legal rights and the security of our users and services.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, legal, accounting, security, and regulatory requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Thirteen Farmers is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children who are not legally permitted to use online shopping services under applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction, or other appropriate action regarding your information.

To make a privacy-related request, please contact us using the information provided below.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time.

Any revised Privacy Policy will become effective when it is published on our website. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Thirteen Farmers
Website: https://thirteenfarmers.com
Email: support@thirteenfarmers.com
Address: House 05, Road 21/B, Nikunja 2, Khilkhet, Dhaka

Last Updated: September 24, 2026