Terms & Conditions

Welcome to Thirteen Farmers.

By accessing or using our website, https://thirteenfarmers.com, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website, placing an order, or purchasing any product from us.

1. General Terms

In these Terms & Conditions, “we,” “us,” “our,” or “Thirteen Farmers” refers to Thirteen Farmers, while “you,” “your,” or “customer” refers to any visitor, user, or customer of our website.

By using this website or placing an order, you confirm that you have the legal capacity and required age to enter into a transaction under applicable laws.

2. Product Information and Pricing

We make every reasonable effort to ensure that all product names, descriptions, images, specifications, quantities, and prices displayed on our website are accurate and up to date.

However, there may be minor differences between the actual product and its images displayed on the website, including differences in color, packaging, size, or appearance.

Thirteen Farmers reserves the right to change, update, correct, or modify product information and prices at any time without prior notice.

Product availability and stock may change at any time and may become unavailable without notice.

3. Orders and Payment

After you place an order through our website, we may review and verify the order before confirming it. We may contact you using the information provided during the ordering process if additional verification is required.

Thirteen Farmers reserves the right to accept, modify, reject, or cancel any order due to product availability, pricing errors, incorrect information, technical issues, or other unavoidable circumstances.

Payment must be made through the available payment methods, including Cash on Delivery (COD) or authorized Online Payment Gateway services, where applicable.

4. Delivery

We make reasonable efforts to deliver products within the estimated delivery time provided at the time of ordering.

However, delivery may be delayed due to traffic, weather conditions, natural disasters, transportation issues, logistical problems, government restrictions, or other circumstances beyond our reasonable control.

Delivery charges and delivery times may vary depending on the customer's location, order type, and applicable delivery service.

5. Return, Refund and Product Replacement

If you receive an incorrect, damaged, defective, or otherwise eligible product, the matter will be handled according to our Return & Refund Policy.

Specific conditions may apply regarding the return period, product condition, proof of purchase, photographs, and other required information.

For complete details regarding returns, refunds, and product replacement, please refer to our Return & Refund Policy.

6. Customer Account

If you create an account on the Thirteen Farmers website, you are responsible for maintaining the confidentiality and security of your account information and password.

You are responsible for all activities carried out through your account.

If you believe that your account has been accessed without authorization or that your account security has been compromised, please contact us immediately.

7. Intellectual Property

All content available on this website, including but not limited to the Thirteen Farmers name, logo, photographs, graphics, designs, product descriptions, text, and other materials, is owned by Thirteen Farmers or the respective rights holder.

You may not copy, reproduce, modify, republish, distribute, sell, download for commercial use, or otherwise use any website content without prior written permission from the appropriate rights holder.

8. Prohibited Use

You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose.

You must not attempt to:

• Gain unauthorized access to our website or systems.
• Interfere with the security or functionality of the website.
• Introduce viruses, malware, or other harmful code.
• Use the website for fraudulent activities.
• Misuse or reproduce our content without authorization.
• Engage in any activity that may negatively affect the website or other users.

9. Limitation of Liability

We make reasonable efforts to maintain the availability and functionality of our website.

However, temporary interruptions may occur due to technical problems, server issues, internet connectivity, maintenance, third-party services, or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, Thirteen Farmers shall not be liable for losses or inconvenience arising from temporary website interruptions or circumstances beyond our reasonable control.

10. Third-Party Services

We may use third-party service providers for payment processing, delivery, logistics, technology, or other services.

Your use of such third-party services may also be subject to the terms, conditions, and policies of the respective third-party service providers.

11. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we may collect, use, store, and protect your personal information.

By using our website or placing an order, you acknowledge our Privacy Policy.

12. Changes to These Terms

Thirteen Farmers reserves the right to modify, update, amend, or replace these Terms & Conditions at any time.

Any changes will become effective once the revised Terms & Conditions are published on our website.

We recommend that users review this page periodically to stay informed about any updates.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable laws and jurisdiction of Bangladesh.

14. Contact Us

If you have any questions, concerns, complaints, or feedback regarding these Terms & Conditions, please contact us:

Thirteen Farmers
Website: https://thirteenfarmers.com
Email: support@thirteenfarmers.com
Address: House 05, Road 21/B, Nikunja 2, Khilkhet, Dhaka

Last Updated: September 24, 2026